Get to know Katrien, training coach at Easy Life

Hi Katrien! You are a training coach at Easy Life, a job in line with your studies?

“On the contrary! I studied languages and then worked in various commercial roles. Afterwards, I stumbled into the domestic services sector by chance. First as an office manager, then as a regional manager, and eventually I ended up in the training world. Coaching people, imparting knowledge, and helping them grow personally… The job suits me perfectly!”

You have been part of the Easy Life team since March. How have you experienced those first months?

It’s great. Sometimes it feels like I’ve been part of the company for much longer. When I started at the training unit, there was a lot of work to be done. The training policy was already in place, but the concrete design and implementation needed an upgrade. We all threw ourselves into that with incredible intensity.

Strong teamwork! Is that sense of togetherness important to you?

Absolutely! At Easy Life, everyone is truly on the same page. Everyone works hard, with the same goal in mind: to become the most professional service voucher company in Belgium. That solidarity and unity are palpable among every employee and in every office, which I find very pleasing.

Easy Life has a flow of hard work and achieving great goals together. That solidarity and unity are contagious.

What qualifications can a domestic helper expect from you?

During an intensive two-day training course, we immerse newcomers in various topics. From cleaning techniques and materials, to safety and ergonomics, as well as customer communication and work organization. If this training is too complex for non-native speakers, we guide them with on-the-job training. One of our coaches then accompanies them to a client's location, rolls up their sleeves together, and supports the domestic helper one-on-one. How do you start a to-do list? How do you get finished on time? These are the types of questions that usually come up.

“Before our domestic helpers start working for a client, we provide them with a solid foundation of knowledge and skills. Cleaning techniques, communication, assertiveness… Everything is covered!”

Do you have something like a standard workday?

“Every day is different, which makes my job very varied. I work with a great team that is buzzing with new initiatives. For example, we recently organized a brand-new training course on assertiveness for domestic helpers who have been with us for a while. We sit down with everyone and talk about the challenges and experiences in the workplace. Valuable information, both for the domestic helpers among themselves and for us as a training center. This way, we know what is going on and can tailor our training accordingly.”

You are constantly looking for new talent. What is the main reason for you to start working at Easy Life?

Easy Life focuses not only on professional guidance but also on personal growth. Beyond technique, it is also about who you are as a person and how we can optimally utilize your talents. Personal development is central to our approach!

Thanks, Katrien. Good luck with the training for your current and new colleagues!