Privacy policy

1. Personal data collected

1.1. The data you provide

By using our website, you leave a lot of data in the account at different times: when you place an order, request a housekeeper, apply for a job, subscribe to the newsletter or when you contact us through our contact forms. Some data are necessary for processing the order/question, others help us to get to know you better and tailor our Services to your needs:

• Name and first name: so that we can address you appropriately in our communications.
• E-mail address: to communicate about your application, to communicate about housekeeper scheduling and performance, to send newsletters with information about products, Services or relevant offers that might interest you, based on your data, such as previous orders. This email address will also be used to send confirmation of your order or request.
• Do you no longer wish to receive newsletters? This consent can be withdrawn at any time free of charge, without justification. You can unsubscribe from this via the unsubscribe link at the bottom of each newsletter, or by sending an email to klantendienst@easylifedc.be
• Telephone number: for possible telephone communication about scheduling a housekeeper and further services after the start-up, for communication or confirmations when ordering online.
• Address (addresses where your housekeeper provides the service, your residential address as a job applicant, delivery address for our web shop): we use this data so that we can process your request, application or order and schedule or deliver it to the address you requested. This data will also be passed on to other parties if necessary for the performance of a service or contractual obligation, e.g. to our employee(s), our distribution center and our delivery services.

On the various pages where personal data are requested, it will be made clear to you which data are mandatory to communicate (indicated by the symbol *) or which are optional.

1.2. Data that are automatically generated

• Cookies: certain data are collected using cookies on our website. See section 8 for our cookie policy.
• IP address: an IP address is a number assigned to your computer by your Internet Service Provider to allow you to access the Internet. It is generally believed that an IP address does not contain any personally identifiable information, because an IP address is usually dynamic (it changes each time you connect to the Internet) rather than static (belonging to a particular user's computer). We use your IP address to combat possible fraud when you place an order, for example, in case of unauthorized use of your account by third parties
• The last visited Internet page
• Chat(bot) history: When you use the chatbot, the conversation will be stored. This is for the purpose of collecting the necessary data to optimize the chatbot and ensure that these queries can be answered as accurately as possible. Under no circumstances share financial or sensitive data with this chatbot.

1.3. Customer Service

You can always contact our customer service by phone or via the contact function on our website. In order to help you quickly we use your data. Data about the telephone conversation with you is recorded. This helps us to improve our Services

2. Purposes of processing

2.1. General purposes

Your personal data is collected:

• To provide you with the service offered on the website;
• For the processing of orders;
• For conducting market research to improve the technical and content quality of the website and chatbot;
• To customize the content of our website to each individual visitor;
• For commercial direct marketing purposes;
• To manage the technical administration of the website;
• To display personalized advertising;
• After rendering the data anonymous (data are kept in a form that does not allow the individual to be identified for longer than necessary), to compile statistics or conduct surveys regarding the number of visits to the various sections of the website.

2.2. Communication to third parties

Your personal data will be kept strictly confidential and will in no case be communicated to third parties for commercial purposes with the exception of our affiliated partners. We additionally use suppliers to provide our services, such as sending newsletters. These suppliers are contractually bound to process this data only on behalf of "EasyLife". In addition, they are contractually bound to adequately secure this data to prevent loss and unauthorized access.

3. Lawfulness of the processing of this data

• via verifiable consent: when leaving your personal data, you must explicitly accept our privacy statement and agree that "EasyLife" collects and processes your personal data in accordance with this privacy statement.
• necessary for the performance of a contract.
• necessary for the representation of legitimate interests, as "EasyLife" we want to reach our customers and prospects in the best possible way in order to grow as a company.

4. Duration of data retention

All personal data will be retained for a period of time necessary to provide the service by EasyLife or for the period of time required of us by law.

5. Data subject's rights

5.1. Right of access and correction

You have the right at any time to access your personal data and correct any incorrect personal data in question. You also have the right to complete incomplete data by providing us with additional information. This can be done by sending an e-mail to klantendienst@easylifedc.be or by letter to the address in article 1 of this privacy statement, enclosing a copy of your identity card.

5.2. Right to data erasure

You have at any time the right to data erasure and withdrawal of consent, for processing of your personal data discussed in point 2-3 of this privacy statement. This can be done by sending an e-mail to klantendienst@easylifedc.be or by letter to the address in article 1 of this privacy statement, enclosing a copy of your identity card. "EasyLife" must, however, comply with the deletion only if the processing does not conflict with other legal obligations that require the retention of the data.

5.3. Right to restriction of processing and opposition to processing

You may exercise your right to restrict processing or to oppose the processing of your personal data for serious and legitimate reasons by sending an e-mail to klantendienst@easylifedc.be.

You should be aware that certain Services cannot be carried out if you do not enter your personal data in the form provided and that you are solely responsible for the accuracy of the data that you communicate to "EasyLife". We therefore appreciate it if you report any incorrect information so that we can contact you correctly in the future.

5.4. Right to oppose automated decision-making

You have the right not to be subjected to automated decision-making, including profiling, if it has legal consequences for the data subject. Profiling is the processing of personal data through an automated process, without human intervention. In which certain personal aspects of a natural person are evaluated on the basis of that personal data.

Does not apply if:

• The decision is necessary for the conclusion or performance of a contract;
• The decision is authorized by a legal provision;
• The decision is based on the explicit consent of the data subject.

6. Filing a complaint

You have the right to lodge a complaint with a supervisory authority regarding the way "EasyLife" handles the collection and processing of your personal data. Complaints regarding our privacy statement can also be sent to klantendienst@easylifedc.be.

7. Security and confidentiality

"EasyLife" has developed security measures adapted at technical and organizational levels, in order to avoid the destruction, loss, falsification, alteration, unauthorized access or erroneous notice to third parties of personal data collected on the website, as well as any other unauthorized processing of this data.

In no case can "EasyLife" be held liable for any direct or indirect, damages resulting from an erroneous or unlawful use by a third party of the personal data.

"EasyLife" reserves the right to inform you that the Web site may contain links, hyperlinks or references to other sites, which "EasyLife" does not control and to which this Privacy Policy does not apply. Indeed, these sites are not operated by "EasyLife". "EasyLife" is not liable for the content of such linked sites, nor for the offers, products or Services mentioned on them. "EasyLife" therefore recommends that you carefully read each privacy policy of each site you visit, as it may differ from this privacy statement.