Frequently asked questions

The price of a Service voucher depends on the region where you live.

In Flanders, you pay €10 per Service voucher for the first 400 vouchers per person per calendar year. From the 401st to the 500th check, you pay €11 per check.

In Wallonia, you pay €10.40 for the first 175 Service vouchers. For the 176th to the 400th check, you pay €11.40. For the 401st to the 500th check, you pay €12.40 per check.

In Brussels, you pay €11.40 for the first 300 Service vouchers. For the 301st through the 500th check, you pay €14 per check.

Service vouchers make paying for your housekeeper easy and secure. They are issued by Pluxee (formerly Sodexo) and make help at home quickly arranged.

Pluxee manages and delivers all Service vouchers in Brussels, Flanders, and Wallonia.

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As a self-employed mother, you are entitled to 105 free Service vouchers. You can apply for this through your social insurance fund.

You order Service vouchers through Pluxee. After you receive them, you can use the Service vouchers to pay your housekeeper. Our Offices will be happy to support you in applying for your Service vouchers.

Register as a new user at 'my citizen profile'. After registration, you will receive a confirmation by mail or letter with a personal user number. Determine how many Service vouchers you need and under 'balance' choose how many vouchers you need and then choose the payment method. Service vouchers will be added automatically.

Maximum of 500 Service vouchers per calendar year per person. So as a family, you can order up to 1,000 Service vouchers.

A Service voucher in Flanders is valid for 12 months after being issued. In Wallonia, Service vouchers remain valid for 8 months, in Brussels for 6 months.

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Your housekeeper should not do heavy housework, or work in the garden. On this page you'll find a clear overview of what Service vouchers may not be used for.

Service vouchers pay for household help such as cleaning, laundry, ironing, small sewing jobs, meal preparation and Grocery shopping.

A Cleaning help focuses entirely on keeping your home neat and clean. Think vacuuming, mopping and cleaning kitchen and bathroom. A housekeeper goes a step further and also takes on additional tasks such as laundry, ironing, cooking or even running small errands.

A housekeeper ensures that your home remains neat, fresh and pleasant to live in. This includes tasks such as dusting, vacuuming, mopping, kitchen and bathroom cleaning, bed changing and laundry care. It does not include work outside the home, heavy physical chores such as moving, garden maintenance, caring for pets or personal and medical care.

Want to get started as a housekeeper via Service vouchers in Flanders? Then start by applying to a recognized service check company such as Easy Life.

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At Easy Life, we like to make it easy for you to get started as a housekeeper. The position is entry-level and you don't need a degree. Do you already have experience in cleaning, care or an equivalent job? Then that's a plus, but certainly not a must.

No, at Easy Life you do not need a specific degree or training to get started as a housekeeper with Service vouchers.

You can get started as a clerk at Easy Life even without experience. An inquisitive attitude, the right motivation and making use of your transferable skills will get you a long way. What you don't know yet, we will gladly teach you.

If damage was caused by your housekeeper during your cleaning, please report it through our Customer area with this damage form: Customer area.easylife-dc.be/forms/damage. Once your report is received, our customer service department will contact you as soon as possible.

According to the Terms and conditions, damage must be reported within 7 days. However, we review every report and are flexible in this to help our customers as much as possible.

Yes, you can. You can send an email to css@easylifedc.be or contact us by phone.

The administrative cost (service fee) is used for administrative support and planning from our back office, as well as the constant improvement of our services such as: remuneration, training and supervision of your housekeeper. This administrative cost allows us to keep our passionate housekeepers on board.

The administration fee is not tax deductible and cannot be paid in Service vouchers.

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The administration fee is charged once per quarter based on the number of hours your housekeeper was working with you.

If you do not meet your payment obligation, you will be reminded by telephone. If after the telephone reminder no payment follows within 48h, Easy Life Service vouchers has the possibility to stop the service immediately, this in accordance with article 13 as described in the general terms and conditions.

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Customers whose email address we have will receive the invoice via email. Customers without an email address will receive a paper invoice through the mail.

Let us know through the office or directly at collections@easylifedc.be . We will then work with you to see how we can rectify this as smoothly as possible.