Easy Life is growing fast! In addition to our top-notch domestic helpers, it is our amazing office managers and consultants who keep the planning and paperwork running smoothly. What does a consultant do at Easy Life? Shanaya from the Roeselare office reveals her workday!
Since November 2021, consultant Shanaya has been strengthening the Easy Life office in Roeselare, where she forms a top team with office manager Laura.
A big change? Absolutely, because previously Shanaya worked as a saleswoman without any experience in the domestic services voucher world. Triggered by the vacancy, she took a chance. And she hasn't regretted it for a single second! “Easy Life really looks at who you are as a person. And the connection was immediate. During a three-day training course, I learned the ins and outs of a consultant's duties. The ultimate job start!”
Drive and skills: check! Curious what a workday looks like for consultant Shanaya? You can read about it here!
“As a stepmom to two, my morning routine varies from week to week. On the days the kids are with us, I get them ready and take them to school. It’s lovely, of course, but also just that little bit tougher during the morning rush. (laughs) Luckily, I live a stone’s throw from the office, and I can cycle to work in the summer. Bliss!”
“When I arrive at the office at 8:15, Laura is often already on duty. Over a nice cup of coffee—first things first—I start up my laptop and check my mailbox. Which messages have rolled in at the last minute? Urgent absences, schedule changes, voicemails… Laura and I deal with each message quickly, so that both the cleaners and the clients know where the schedule stands.”
“As a consultant, you learn to plan down to the last detail! After following up on the most urgent messages, I take care of the bigger scheduling puzzle. From bridging cancellations and scheduling replacements to finding the right match between client and cleaner. A laundry list of tasks, but fortunately Laura and I work together seamlessly. Teamwork makes the dream work!”
Our lunch break starts at 12:00 or 1:00 PM, depending on the length of the to-do list. Time to hit the pause button for a moment and catch up! When I started at Easy Life in Roeselare, Laura was still on maternity leave. She has been back since January, and we work together day in, day out at the office. I really consider it a plus that we get along so well.
Easy Life places enormous importance on a good customer experience. Feedback calls are therefore essential to keep the quality of our service sharp! How is the contact with the domestic helper going? What could be improved? Calling, listening, looking for a suitable solution together… I find the interaction with customers really enjoyable and educational.
“At the end of the day, we take stock. How many hours have the domestic helpers worked, which clients were they active with, how are the payments going…? We process all the data correctly in our system. Every four weeks is the monthly closing, during which the cleaners often pop into the office. Those are the nicest moments: you sometimes hear from each other via text or email, but nothing beats a chat in real life. The atmosphere is great!”
Working as a consultant, is it for you? Do like Shanaya and take your chance! Browse our vacancies and start as a consultant at an Easy Life office near you. See you soon!
Your family member would like to hire a cleaner, but is unable to apply for service vouchers. Your neighbor wants to switch to electronic service vouchers, but is not comfortable using a computer. These are all situations where it is easier if someone else handles the application. But can I order service vouchers for someone else? Cleaning agency Easy Life explains!
You can be sure that Branch Manager Stefanie Vanhove is a jack-of-all-trades. She has been running the office in Ypres all by herself for about three months, and that can certainly be called a success! The number of domestic helpers at work is increasing, and in the meantime, more than 240 families have already been made happy with a clean home.
Nature is blossoming, the days are getting longer, the mercury is slowly climbing… There is no better way to start spring than with a sparkling clean home! Tidy cupboards, freshly aired rooms, a clean fridge, a cleaned extractor hood… During Spring Cleaning Week, you steam your house completely ready for the new season. Could you use a few extra hands? Easy Life to the rescue!